- Join a brand-new premium dining destination created by respected hospitality leaders.
- Reservations Manager opportunity with a genuine four-day work week and the chance to help shape the guest experience from day one.
- Be part of the team bringing an exciting new venue to life with ambitious standards and exceptional hospitality.
Every memorable stay starts long before a guest arrives.
It begins with the first phone call. The first enquiry. The confidence that someone genuinely cares about getting every detail right.
The best hospitality teams understand this. Great service doesn’t begin when a guest walks through the door or takes their seat. It’s built from the very first interaction.
That’s exactly what’s being created here.
Behind the scenes, respected hospitality leaders and acclaimed culinary professionals, whose careers have been shaped in some of Australia’s most celebrated hatted restaurants and internationally recognised luxury venues, have come together with one shared ambition: to create a place guests will never forget and a workplace hospitality professionals will be proud to call home.
About the Venue
Set within one of New South Wales’ most picturesque pockets, this intimate luxury retreat has been thoughtfully designed to feel completely removed from the pace of everyday life.
Surrounded by nature and inspired by the character of its surroundings, it’s a place where guests can slow down, reconnect and immerse themselves in exceptional food, wine and genuine hospitality. Every element has been carefully curated to create an experience that feels both refined and deeply personal, making it a destination guests return to for far more than a special occasion.
That same level of care extends well beyond the restaurant.
Every reservation and every guest enquiry is an opportunity to build confidence, excitement and anticipation long before guests arrive. This role is about far more than managing bookings. It’s about shaping first impressions and setting the tone for everything that follows.
We’re now looking for a Reservations Manager who wants to help create that experience from the very first interaction.
The Opportunity
If you’ve reached a point in your career where you’re looking for more than simply another reservations role, this could be the opportunity you’ve been waiting for.
This isn’t about answering phones or processing bookings. It’s about creating the guest journey before guests even arrive.
Working alongside an accomplished leadership team, you’ll oversee the reservations function, ensuring every enquiry is handled with warmth, professionalism and genuine care. Every interaction is an opportunity to create an exceptional first impression and build anticipation for what’s to come.
As part of a brand-new opening, you’ll help establish the systems, standards and service philosophy that will define the guest experience from day one.
Whether a guest is planning a milestone celebration, a long lunch with friends or an unforgettable dining experience, you’ll ensure every interaction feels effortless, personal and memorable.
Who We’re Looking For
You’re probably already working within a luxury hotel, premium restaurant, boutique hospitality venue or high-end guest experience environment where personalised service is simply expected.
You understand that reservations is never just administration. It’s about building relationships, creating trust, listening carefully, finding solutions and making guests feel valued before they’ve even arrived.
You’ll likely bring:
- Experience in a luxury hotel, premium restaurant or boutique hospitality environment.
- Exceptional organisational skills with the ability to remain calm under pressure.
- A genuine appreciation for detail and the role it plays in delivering seamless guest experiences.
- Strong communication skills, allowing you to interact with warmth, professionalism and confidence.
- Experience using premium reservations platforms, which will be highly regarded.
Most importantly, you’re looking for more than another role. You’re excited by the opportunity to be part of something from day one, helping shape the guest experience as this exceptional new destination comes to life.
What You’ll Be Doing
- Lead the reservations function from opening day
- Manage guest enquiries across phone, email and online booking platforms
- Deliver personalised service that reflects premium hospitality standards
- Coordinate closely with restaurant and leadership teams to ensure a seamless guest experience
- Establish reservations procedures and service standards ahead of opening
- Maximise bookings while protecting the guest experience
- Build lasting relationships with returning guests and VIP clientele
- Support the successful opening of one of Australia’s most exciting new hospitality destinations
What’s In It For You
You’ll be joining a team building something genuinely special from the ground up, with the opportunity to influence the guest experience from the very beginning.
In return, you’ll receive:
- Salary of up to $100,000 + Super.
- A genuine four-day work week, supporting better work-life balance.
- The opportunity to work alongside respected hospitality leaders and acclaimed culinary professionals.
- A place within the opening leadership team, helping shape the venue from day one.
- The chance to influence every guest’s journey from their very first interaction.
- A collaborative leadership team that values professionalism, teamwork and genuine hospitality.
- The opportunity to help build a destination guests will return to for years to come.
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