- Operations manager role that has weight, visibility, and growth.
- You’ll be supported by people who are present and invested.
- Real connection to the product, the people, and the outcomes.
About the Company
This is a business built on excellence, high standards, and genuine passion. It started small, really small, and was built up by people who believe in quality and attention to detail. That legacy still lives on every day. The person who started it? Still in it. Still walking the floor. Still deeply invested in the details that make all the difference, the product is something to be proud of.
They operate multiple locations across Sydney, have a name that holds real credibility in the food industry, and offer a product that genuinely resonates with people. However, it is not only about what they offer; it is about how they consistently show up each day for their customers, their team, and the standards they hold themselves to.
Now they’re elevating things. There’s momentum behind them, and they’re looking for someone who wants to be part of something meaningful. Not just turn up and open the doors or go through the motions. Passionate people doing exceptional work together.
This is about connecting with your tribe: people who truly care, who strive to improve, and who see excellence not just as a goal but as a mindset and way of life.
They are seeking someone who brings enthusiasm, initiative, involvement, and a sincere commitment to delivering outstanding results.
The Role
This is an engaged leadership role where you’ll be the operational heartbeat of the retail business—setting the rhythm, elevating standards, and inspiring everyone around you. You’ll spend time in-store because that’s where the best work happens and where you can make the biggest impact.
You’ll lead by example, coach in real time, and build the kind of culture where quality and care come naturally. You’ll have your finger on the pulse of the business—understanding what’s really happening, connecting with your team, and setting the energy and tone that everyone follows.
Imagine it like leading an orchestra, where every note matters and everyone performs in perfect harmony.
If you lead with heart and precision, put the team first, give your full effort, and stay focused on excellence, and if you thrive on delivering exceptional results, this could be the ideal opportunity for you.
What You’ll Be Doing
- Leading a multi-site retail team with energy, clarity, and consistency
- Elevating day-to-day standards—presentation, speed, service, product quality
- Coaching your team in the moment and celebrating wins together
- Managing rosters, labour, cost control, and driving store performance
- Spotting opportunities, solving challenges efficiently, and creating lasting improvements
- Collaborating on exciting new site planning, design, and rollout projects
- Driving positive change through engaged, connected leadership and genuine care
What Makes This Special
- Real Impact: Your work directly shapes customer experiences and team success
- Authentic Leadership: Lead people who are passionate about what they do
- Growth Environment: Be part of an expanding, respected business with genuine momentum
- Quality Focus: Work somewhere that truly cares about getting things right
- Collaborative Culture: Partner with founders who are still hands-on and invested
- Career Development: Room to grow with a business that’s going places
Who You Are
- Experienced in leading multi-site food retail or QSR operations
- The kind of leader who becomes the reference point wherever you work—people know the standards not just through procedures, but through your way of being
- A gentle, consistent coach who brings out the best in people and helps them shine
- Calm under pressure and quick to find solutions
- Clear and consistent in how you communicate and lead
- Genuinely passionate about quality, standards, and exceptional customer experiences
- Someone who sees opportunities, takes ownership, and delivers results
- Naturally driven and motivated by continuous improvement
- Someone who understands that doing things as well as they can be done benefits everyone—the team, the customers, and the business
- Ready to bring your energy and engagement to something special
The Offer
- Salary up to $135K+S
- A chance to shape something meaningful and make a real difference
- A team that values excellence, passion, and doing things right
- Genuine opportunities for career progression as the business grows
Keep updated! Check out our website at placedrecruitment.com.au, follow us on Facebook, and connect with us on Instagram to keep up with the latest job openings, latest industry updates, and salary trends.
