- Drive culture, systems, service standards & operational performance
- Up to $180K+S, expanding group, group operations manager role
- Lead high-performing teams across premium casual dining venues
About the Group
This rapidly expanding hospitality collective has quietly built a reputation for delivering vibrant, high-energy dining experiences across several premium casual venues throughout Sydney’s inner-city fringe. With additional openings scheduled across the next 12–24 months, the business is entering a pivotal stage of growth and is now seeking a commercially minded operational leader to help shape the next era of the group.
Backed by passionate ownership and an ambitious leadership team, the business blends strong culture, design-led venues, and genuinely people-focused hospitality. The portfolio spans multiple concepts and service styles, all united by a commitment to consistency, guest connection, and operational excellence.
The Opportunity
This newly created position will operate as a true second-in-command to ownership, working across multiple venues while helping establish the systems, standards, and cultural foundations required for sustainable long-term growth.
Ideal for an adaptable hospitality leader who excels in fast-paced environments and combines strategic oversight with hands-on operational leadership.
You’ll work closely with venue leaders, chefs, suppliers, contractors, and department heads to improve operational performance, strengthen accountability, refine systems, and support future openings.
This is not a desk-only leadership role.
You’ll be actively involved in service, venue openings, resolving operational challenges, developing leaders, improving systems, and supporting growth while maintaining culture and guest experience.
Key Responsibilities
Operational Leadership
- Oversee day-to-day performance across a growing multi-site portfolio
- Implement scalable systems, reporting structures, and operational frameworks
- Support venue leadership teams with coaching, accountability, and performance management
- Identify operational inefficiencies and develop practical, commercially viable solutions
- Monitor labour performance, productivity, and service consistency across all sites
- Assist with supplier management, procurement processes, and cost controls
Culture & Team Development
- Lead by example with a hands-on, team-first leadership style
- Build strong relationships with venue managers, chefs, and support teams
- Drive a culture of ownership, accountability, and continuous improvement
- Assist with recruitment, onboarding, succession planning, and leadership development
- Help create clear communication pathways between FOH, BOH, and senior leadership
Growth & Projects
- Support future venue openings, fit-outs, and operational launches
- Contribute to venue concept development, workflow design, and guest journey planning
- Collaborate with ownership on long-term operational strategy and group growth
- Conduct venue audits and provide practical recommendations for improvement
- Assist with systems implementation including project management and task platforms
Commercial Performance
- Analyse operational data and identify opportunities for growth and optimisation
- Maintain strong oversight of labour, purchasing, compliance, and service standards
- Ensure venues remain commercially healthy while protecting team culture and guest experience
- Support leadership with forecasting, budgeting, and operational planning
About You
You’re likely an experienced Group Operations Manager, Senior Venue Operator, Area Manager, or multi-site hospitality leader who understands how to balance structure with people leadership.
You may come from premium casual dining, lifestyle hospitality groups, boutique multi-venue operators, or highly structured hospitality businesses. Most importantly, you lead with humility, emotional intelligence, and accountability.
You understand great operators do more than manage performance — they build strong teams, solve problems proactively, and drive consistency through leadership.
The Ideal Candidate Will Have:
- Multi-venue hospitality leadership experience
- Strong operational and commercial acumen
- Proven ability to build systems and improve processes
- Experience supporting openings and venue growth
- Excellent communication and stakeholder management skills
- High emotional intelligence and strong people leadership
- A highly adaptable, solution-oriented mindset
- Confidence working autonomously across multiple locations
- Strong understanding of Sydney’s hospitality landscape
- Willingness to remain hands-on and service-connected
What’s On Offer
- $150,000 – $180,000 + Super + performance incentives
- Significant long-term growth opportunity within an expanding hospitality group
- Genuine influence over operational strategy and company culture
- Opportunity to help shape a business during a major growth phase
- Exposure to exciting future venue developments and projects
- High level of autonomy and direct access to ownership
- Flexible, dynamic work environment with no two days the same
- Career pathway toward senior operational leadership as the group expands
Why This Role?
This is a rare opportunity to join a founder-led hospitality business at a transformational stage of growth.
The successful candidate will play a key role in building the operational foundations of a business poised for significant expansion — while helping preserve the culture, creativity, and service standards that made the group successful in the first place.
For the right leader, this opportunity offers real influence, long-term career growth, and the chance to help shape a business alongside an ambitious ownership team.
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