Venue manager 2IC role, driving service excellence and inspiring a high-performing team. Lead daily operations in this upmarket venue.
The Venue
Some venues are ordinary, but a few become destinations. This is one of those rare cases: a premium lifestyle venue in Gosford, Central Coast, supported by an experienced leadership team and a well-established operation known for stylish, guest-focused service.
Blending polished dining, high-impact events, and a buzzing entertainment program, this multifaceted venue is shaping up to be one of the region’s standout destinations. With a sophisticated design direction and a guest-first philosophy, it’s built for locals, day-trippers, and destination diners alike.
We’re now seeking a Venue Manager–style 2IC — a seasoned operator who can partner closely with senior leadership while confidently orchestrating a large, guest-facing team across service, events, reservations, hosting, and daily venue flow.
This hands-on leadership role is for a polished, proactive, people-focused professional, ready to take on a high-visibility position in an established, well-resourced operation.
The Role — Operational, Guest-First, Impactful
This 2IC role is central to the operation, ensuring the venue runs smoothly, standards remain high, and the team stays motivated and confident.
Key Responsibilities
- Overseeing day-to-day operations across dining, events, and guest arrival
- Supporting and partnering with the Venue Manager and senior leadership team
- Leading, coaching, and mentoring a team of 40+ staff, including supervisors and department leads
- Ensuring premium-level guest experiences and consistently high service standards
- Roving the floor with presence, professionalism, and a solutions-oriented mindset
- Troubleshooting on-the-spot operational challenges with calm and authority
- Helping embed new systems, SOPs, workflows, and service structures as the venue evolves
- Collaborating with events and reservations teams during peak periods or key functions
- Driving communication rhythms and operational expectations across all FOH departments
- Assisting with recruitment, onboarding, training, and cultural development of the team
- Working cross-departmentally with the kitchen, entertainment, marketing, and events teams
- Supporting the venue’s operational consistency and guest engagement standards
About You — Polished, People-Led, Operationally Sharp
You’re someone who understands the heartbeat of a venue — not just the systems, but the people who bring them to life.
You’re likely:
- A confident leader with experience in high-volume or multi-departmental venues
- Someone who thrives in premium lifestyle spaces with strong guest expectations
- A communicator who leads from the floor while keeping calm under pressure
- Organised, polished, and naturally confident in front-facing interactions
- Skilled at motivating teams, shaping culture, and setting clear expectations
- Comfortable with tech-forward hospitality systems (SevenRooms, micros, or similar)
- Flexible to support weekend or evening events when required
- A leader who understands hospitality’s balance of service, style, and structure
The Offer — Growth, Stability, Visibility
- Up to $110K+S for the right candidate
- A long-term leadership role with genuine operational influence
- Work closely with an experienced and supportive leadership team
- Step into a venue combining dining, events, and entertainment within one cohesive operation
- A culture that blends style, hospitality, creativity, and memorable experiences
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