- Strong package aligned with an experienced operations manager ready to lead from the front
- A hands-on leadership role suited to someone steady, present, and detail-focused
- A meaningful environment with loyal returning guests and a proud, committed team
About the Property
This is a small boutique retreat & wellness property unlike most. It’s peaceful, grounded, and deeply considered in how it runs and how it feels. Guests return multiple times a year because they feel genuinely looked after.
It’s a place that’s been shaped slowly, carefully, and with real purpose. The experience has been built around care, calm, and creating a sense of ease for both guests and the team who serve them.
We’re seeking a leader who knows great hospitality comes down to presence, attention to detail, and trust—someone ready to lead a business that already carries genuine heart.
About the Role
This is a true Operations Manager role for someone who leads with clarity and warmth. You’ll be across the full guest journey from first enquiry to check-out and everything in between.
You’ll manage daily operations, support a dedicated team across departments, and help make sure the small details that matter so much don’t slip through the cracks.
The structure is strong and the systems are in place. Your role is to keep things consistent, gently refine where needed, and bring your own sense of calm, practical leadership to the team and guest experience.
You’ll also help oversee tactical marketing and promotions, support mid-week growth strategies, and keep an eye on occupancy. You don’t need to be a strategist, but you’ll know when something needs a push and how to respond with smart, grounded action.
What You’ll Be Doing
- Leading daily operations across rooms, reception, wellness, kitchen, and guest services
- Walking the property regularly to keep an eye on presentation, signage, checklists, and guest details
- Guiding a casual and part-time team with steady, supportive leadership
- Being present for key guest touchpoints like Friday welcome talks and weekend transitions
- Monitoring occupancy and supporting mid-week trade and return bookings
- Collaborating with marketing support to sign off on campaigns and promotions
- Managing costs and departmental budgets using tools like Wheel and Booking Layer
- Supporting onboarding, team rhythm, and culture with consistency and care
About You
- Strong hands-on operational background in accommodation environments
- Calm, clear, and warm under pressure
- A thoughtful communicator who knows how to lead without creating noise
- Naturally tuned in to guest needs and staff dynamics
- Comfortable managing operations, costs, and people in equal measure
- Willing to shift your schedule around guest needs and understand how the place works across time
The Offer
- Strong package
- Strong systems, loyal guests, and an experienced team already in place
- Support from thoughtful ownership
- Short-term accommodation available during transition
This is a purpose-driven business with a quiet, unique charm. If you’re an Operations Manager that brings care, consistency, and presence in your leadership, and this environment resonates with you, we’d love to hear from you.
Do you like being up to date on the latest job openings, interesting industry news, and most importantly, the current pay rates? Stay ahead in your career by connecting with one of Australia’s leading hospitality recruitment agencies. Visit our website placedrecruitment.com.au or check our social media Facebook, Instagram and LinkedIn to never miss an opportunity.
