Jobs / Opportunity

Club Member Experience Manager – Up to $100K+S, Parking, Artarmon, 42 Hours P/W

Job Type



NSW Other


Step into the role of Club Member Experience Manager at this dynamic and fast-paced venue. Lead your team and connect with the renowned community.

The Venue

Are you ready to make a significant impact in the club and industry?

This venue, a leader in hospitality, is seeking a dedicated Member Experience Manager for their vibrant location. As a pivotal part of its forward-thinking brand, you’ll be instrumental in delivering customer service, training, leadership, and compliance — all while contributing to the community-driven venue.

The Opportunity

As the Member Experience Manager, you will play a crucial role in molding and guiding this venue from its inception. This position provides a unique opportunity to make a significant impact on a project aimed at establishing new benchmarks in the industry.

Main Responsibilities

  • Oversee the gaming and loyalty host team, ensuring high service standards and operational excellence.
  • Engage with members and guests to foster a welcoming and enjoyable atmosphere.
  • Lead, train, and inspire a team of hospitality professionals committed to excellence.
  • Implement strategic initiatives to enhance the venue’s reputation and operational efficiency.
  • Manage high-demand service periods while maintaining quality and consistency.

Ideal Candidate

  • Experienced in gaming management within the hospitality industry.
  • Proven ability at building teams, maintaining high standards during peak periods, fostering innovation, and offering hands-on leadership.
  • A natural leader who prioritizes guest experience and inspires their team to excel.
  • Excellent customer service skills.

Benefits & Specifics

  • Competitive salary up to $100,000 plus superannuation and benefits.
  • Full-time position, ensuring work-life balance with a 42-hour work week.
  • 5 weeks of leave.
  • A supportive and dynamic work environment that promotes growth and career advancement.


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