A prestigious hospitality is looking for an Admin & Reservations Manager. The venue is 12 mins from CBD and thrives on offering an exceptional guest experience.
About the Business
A prestigious hospitality venue 12 mins from CBD the business thrives on offering an exceptional guest experience, and we are looking for a dynamic and proactive Admin & Reservations Manager to support our the leadership team and help drive the success of our operations.
The Role
This is not your average office role. As our Hospitality Admin and reservations Manager, you’ll play a critical part in the day-to-day running of our venue, balancing key responsibilities across reservations management, administration, and marketing coordination. You will report directly to the executive team and be a trusted partner in ensuring the business’s operational and strategic needs are met.
Key Responsibilities
- Reservations Management: Handle daily reservations through the SevenRooms system, proactively reorganising bookings to maximise table utilisation, particularly during peak periods.
- Administration & Office Management: Reconcile tills, perform safe counts, and manage weekly banking. You’ll also oversee office tasks such as updating menus, and communicating with internal departments like bookkeeping.
- Marketing & Event Coordination: Work with the marketing team to assist with social media content creation, EDM campaigns, and coordinating larger bookings and events, particularly around busy seasons like Christmas.
- Executive Support: Provide administrative assistance to senior leadership, helping with scheduling, daily organisation, and internal communications. You will be the glue between departments, ensuring that the business runs smoothly.
What We’re Looking For
- Experience in Hospitality & Admin: Ideally, you come from a hospitality management background with solid administrative experience.
- Proactivity & Initiative: We need someone who’s switched on and can anticipate business needs, without needing to be micromanaged. You’ll own the reservations and administration, providing insights and suggesting improvements where necessary.
- Strong Communication & Emotional Intelligence: You’ll be the face of the business when interacting with customers and need to communicate clearly and professionally. Excellent written skills are essential, as is the ability to manage sensitive information discreetly.
- Marketing Savvy: While you don’t need to be a marketing expert, experience with tools like Canva and assisting with event promotion will be highly valuable.
Why Join Us?
- Compensation: We offer a competitive salary
- Hours: This is a Monday to Friday role (9 AM to 6 PM), though some flexibility may be required during peak periods or for special events.
- Autonomy & Leadership: Be a key part of the senior management team, working directly with the executive team in a trusted and autonomous role that will evolve with the business.
If you are looking to transition from a more operations-focused role and are keen to lead in an office-based yet multifaceted position, this could be the perfect opportunity for you. Apply now to become part of a dynamic and prestigious hospitality group where your contributions are highly valued.
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